Database error

Question

Anyone else getting a database error after you log in? So far, it looks like I can still write posts, but I had trouble logging in and after log in my home page looks different to normal with a "database error" message.

genkidesu · Answer

My login page was missing one of the buttons, and initially when I tried to log in I got the 
 Sorry, the dog ate my page ... (T_T) The requested address '/users/cclogin' was not found on this server." message.

I tried it a second time and was able to log in, though, but maybe there are some site issues again.

TonetoEdo · Answer

The landing page isn't displaying latest blog posts, but it looks like we're back.

I'll attempt to post and report back here.

TonetoEdo · Answer

It looks like there are still some bugs. I successfully posted a blog. It appears on my page but doesn't appear in the latest blogs...

genkidesu · Answer

@TonetoEdo I don't even have any of the recent blogs showing on the main page, actually! The features section (written by City-Cost) is there, and the reviews below that, but the other section just says "Updating Blog Channels" with nothing below it. Is that how it's displaying for you, too?

TonetoEdo · Answer

@genkidesu Yes, I'm seeing the same thing.

The team must be doing a big reset. When I click on a profile, then the profile's blog link, the display is from oldest to newest. In one respect, it's cool to see old blog posts. You can see how we've become better writers.

The bummer is scrolling through to see the latest blog posts.

BigfamJapan · Answer

@genkidesu The team got back to me very quickly last night after I messaged them about these issues. They were "upgrading" on the back end and everything should be running smoothly now. However, I noticed under the blog section on the home page its still missing the grid of four blog posts. Other than that, all looks good so far!

BigfamJapan · Answer

@TonetoEdo The team got back to me very quickly last night after I messaged them about these issues. They were "upgrading" on the back end and everything should be running smoothly now. However, I noticed under the blog section on the home page its still missing the grid of four blog posts. Other than that, all looks good so far!

genkidesu · Answer

@BigfamJapan that's good news! Hopefully by Monday we're all systems go again. Thank you for the update!

BigfamJapan · Answer

@genkidesu I may have spoke too soon, there still seems to be a lot of issues. I can't add photos and the latest posts are missing when you click in to "updating blog channels", among other issues. But as they said they are working on it, hopefully things will be back to normal soon. :)

genkidesu · Answer

Just tried to exchange points and I'm not able to do that either, right now! Hoping it rectifies today since the 25th is the cutoff for exchange :(

Has anyone else tried to exchange points this morning?

BigfamJapan · Answer

@genkidesu I tried on Friday initially looked normal, but there was no drop down menu so I couldn't select an amount! But today it says "internal error" and then gives a "is this what you were looking for" with some blog posts listed!

BigfamJapan · Answer

I still can't add photos, but I noticed that muggle was able to add some in the gallery today. I can't add in the post or in the gallery either. New posts still aren't showing up either.

City-Cost · Answer

Hello everyone.

Thank you for sharing your concerns and the issues that you are experience with the with site.
The site is currently undergoing updates which appear to be affecting some of the functions. 
We are working to resolve these issues as quickly as possible. 
In the meantime, we thank you for your patience. Hopefully all will be back to normal soon.

the City-Cost team

BigfamJapan · Answer

@City-Cost thanks for the update. I see there is a new screen today on the "exchange points" page. However, when I enter my phone number it says "this number is already in use" or something similar. How can we go about exchanging points this month? Thank you.

City-Cost · Answer

@BigfamJapan

Thanks for reaching out.

The points exchange function is one of those that is experiencing operational issues at the moment. We are currently working to fix it and hope to have it back to normal soon. 

Once it is back on track, you should be able to submit points exchange requests in the normal way.  Extra time will be given to submit requests for the last month in light of the issue.

Updates to follow.

Thanks again for your patience and understanding.

the City-Cost team

genkidesu · Answer

@BigfamJapan it just worked normally for me a moment ago! Hopefully yours works now too.

TonetoEdo · Answer

@City-Cost Thank you so much for your response!

This blog platform is invaluable as it is one of the few that provide honest and very local reviews of locations in Japan. It's refreshing to read the blog posts, too.

Best of luck while you update the back end!

City-Cost · Answer

UPDATE:

The points exchange request function should be operating as normal.

In light of these recent issues, the latest round of points exchanges will review and process requests to exchange points submitted up to and including Friday May 30.

Requests submitted after May 30 will be handled according to the usual schedule, after the 25th of the following month. 

Thank you for your patience and understanding.

Kind regards,

the City-Cost team

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